Get in touch
A Nimbus technician connecting network equipment beside a client

Nimbus Support

We are here to help you.

Do you have a problem or a question? Tell us what is happening and we will help you find the solution.

Chat on WhatsApp Call us +34 614 133 778

What do you need help with?

Select one or more options and tell us what is happening.

Your contact details

With the country code. For example: +34 600 000 000

Are you a Nimbus customer?
How do you need help?
How urgent is it?

About the service

Sending a support request does not mean that the help is free of charge, nor is it the automatic contracting of a service. Work outside an active contract may have a cost. Where that applies, we will tell you the price and ask for your acceptance before doing any paid work.

Your details are safe. We only use them to deal with your request.

Other ways to get in touch

Where we are

We are in Málaga, in the heart of the Costa del Sol. Visits and meetings by appointment. We also work remotely.

The Nimbus Studio Calle Flauta Mágica 11D, 2D 29002 Málaga, Spain

Our location

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Málaga, Spain Visits by appointment only.

Get directions

Frequently asked questions

Before you send your request

How long do you take to reply?

We look at every request as soon as possible. How long it takes depends on the kind of problem and on the urgency you choose. If you cannot work, mark it as urgent and call us.

What information should I give?

Your contact details, the address where you need help and a description of the problem: what happens, since when, and what you have already tried. The more detail, the better we can help.

Can I send screenshots?

The form does not take files. If a screenshot or a document helps us understand the problem, we will agree on a channel for sending it when we get in touch with you.

Is remote assistance safe?

We only connect to your computer if you authorise it. Before we start we explain what we are going to do and answer your questions.

What should I do if the problem is urgent?

Mark the request as urgent and, if the problem keeps you from working, call us or write to us on WhatsApp as well as sending the form.

Is support included in my plan?

That depends on the plan or service you have with us. Send your request anyway: we look at it and, if something is not included, we tell you before we start.

Step by step

How does it work?

  1. Send your request

    Tell us what is happening and how we can help you.

  2. We review it

    We look into your request and work out the best way to help you.

  3. We reply

    We get in touch with you using the details you gave us.

  4. We find the solution

    We stay with you until the right solution is found.

Trusted by our clients

What our clients say.

Real opinions from those who rely on The Nimbus Studio.

Reviews on Google

DeSuperVerhuizers

Posted on Google

The Nimbus Studio heeft de website voor De Superverhuizers & Klussers gemaakt en we zijn heel blij met het resultaat! De website ziet er professioneel uit, is overzichtelijk en past goed bij ons bedrijf. Er werd goed meegedacht over onze wensen en het contact verliep prettig. Bedankt voor de mooie website, zeker een aanrader!

Administración Recimap

Posted on Google

Nos hicieron la tienda online de Revesur.com y estamos muy contentos con el resultado. También nos están ayudando con Google Ads y el posicionamiento en Google. El trato es muy cercano y siempre que tenemos alguna duda o necesitamos hacer algún cambio nos atienden enseguida. Se agradece encontrar a alguien que te explique las cosas con claridad y se implique tanto. Muy buena experiencia, totalmente recomendables.

Alex Oliva

Posted on Google

En nimbus studio me atendieron genial con asesoría para mi consultora tecnológica , me ayudaron para crear mi tienda online y posicionamiento en Google Muy recomendable sobre todo por su atención y profesionalidad

SUGAR BROWED

Posted on Google

We've been working with The Nimbus Studio for years now, and I honestly couldn't imagine working with anyone else! Over the years, our website has grown and changed so much, and they've been there through every new idea, update, and probably a hundred last-minute changes. Nothing ever feels like too much to ask. What I appreciate most is that they really understand our brand and what we're trying to create. I can share an idea, sometimes without even knowing exactly how to explain it, and somehow they manage to bring it to life even better than I imagined. So grateful for all the patience, hard work, and beautiful websites over the years. Couldn't recommend The Nimbus Studio enough! 🤍

Provimax

Posted on Google

Desde Provimax estamos muy contentos con The Nimbus Studio. Nos han ayudado con nuestra tienda online, el SEO y las campañas de Google Ads, y la experiencia ha sido muy buena. Lo que más valoramos es el trato cercano y la confianza que transmiten. Siempre están disponibles cuando necesitamos algo, nos aconsejan y se implican de verdad en nuestro proyecto. Se nota que saben lo que hacen y que les importa que todo salga bien. Da gusto trabajar con gente así. ¡Totalmente recomendables!

Ana Garcia Morata

Posted on Google

Muy contenta con el trato y el resultado. Me ha solucionado un gran problema, volveré a llamarlos!

See all reviews on Google

How would you like to talk?

WhatsApp Message us any time Call Monday to Friday, 9:00 to 18:00 Email info@thenimbusstudio.com

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